Plenary Session - Session Ⅱ : The space and brand that coffee creates
Building a Resilient Coffee Business: Why Leadership, Innovation, and Operations are your best line of defense against the unexpected
Laila Ghambari has nearly 20 years of specialty coffee experience. She won the prestigious title of United States Barista Champion in 2014 and was an elected member of the Executive Council for the Barista Guild from 2012-2016. Her expertise is in running multi unit retail operations, training and education, as well as team and organizational leadership. This year she founded by Laila Ghambari, her coffee business consulting company that is Providing Simple Tools Every Coffee Shop Needs to Achieve Operational Excellence.